Privacy Statement

The GPH Participation Platform helps us hear feedback, input and ideas from people with lived or living experience of mental health, suicide, drug or alcohol challenges. This helps shape and improve services, projects and plans. The platform also shares news and project updates from Grand Pacific Health, partner groups and Regional Lived Experience, Peer and Carer Network organisations.

Who provides this service?

The Grand Pacific Health (GPH) Participation Platform is run by Grand Pacific Health. The platform uses software licensed from Social Pinpoint Pty Ltd.

The GPH Participation Platform shares information about the work of Grand Pacific Health, partner organisations, and Regional Lived Experience, Peer and Carer Network (LEPCN) member organisations.

How is my privacy protected?

Grand Pacific Health takes your privacy seriously. We are guided by the Commonwealth, State and Territory laws relating to privacy, health information, accessibility, safeguarding and child protection across Australia.

This includes the Privacy Act 1988 (Cth) and requirements in privacy and health records laws in the states and territories where we work.

By giving us personal information or continuing to use the GPH Participation Platform website, you agree that we can collect, use and share your personal information as described in this Privacy Statement. You also agree to the GPH Participation Platform website Terms of Use and Moderation and Participation Guidelines.

What information do we collect?
  • account details: your name, year of birth, email address, phone number, username and password. Your password is private to you.
  • membership choices: topics and places of interest, and the member group you choose or belong too.
  • participation activity: comments, votes, survey answers, ideas, suggestions and images you share through the platform.
  • website use: details about your visit and device which may include your IP address, pages viewed, time on the website, downloads, rough location, browser and device type.
  • records of conversations: When you contact GPH Participation Platform, we may keep a record of what you ask us.
How and when do we collect the information?
  • when you visit the website, we start collecting your data. This helps us understand how people use the website, keep it working properly and identify ways to improve it.
  • when you register with GPH Participation Platform, we collect the information we need to be able to:
    • create and manage your account
    • ensure security when you sign in
    • record your member group choices
  • send you updates or contact you if you have agreed to this.
  • send you important information about your account or the website.
  • when you contact GPH Participation Platform by email, video call or phone, we may keep a record of your enquiry. We use this information to respond and follow up with you.

We may include feedback from website activities in reports shared with GPH staff, partner organisations, or Lived Experience, Peer and Carer Network member organisations involved in the project. We will remove details that identify you unless you have asked us to contact you or follow up with you. We may also use your personal information for other purposes that we explain when we collect it.

Where do we store your information?
  • we collect website data through Google Analytics, server logs and tools built into the website. Authorised GPH website staff and Open Point Pty Ltd may access this data.
  • Open Point Pty Ltd may store some website data on behalf of GPH.
  • we store emails, contact notes and de-identified reports in secure, password-protected filing systems. Access is limited to staff who need the information for their work.
  • we do not add information about your website use or activity to clinical health records.
How long is my data stored for?

We keep your data only while we need it. This may be to support your participation in an activity, reporting, record keeping, or legal needs. We will not keep your data for more than 7 years, unless the law says we must.

If your account is not used for 24 months, we will deactivate it. We may still keep your data for up to 7 years. When we no longer need your data we will delete it or remove personal information and details that show who you are.

When might we share information?

GPH may share your information when required or permitted by law, to respond to a security incident, or when we reasonably believe there is a serious threat to your safety or another person’s safety. We will only share the information needed with an appropriate person or service, such as Police or Ambulance.

Is information shared outside Australia?

Open Point Pty Ltd provides the website software and may access information collected through the website. Our current service arrangements are intended to keep personal information in Australia. We regularly review these arrangements, including any overseas access by service providers or their subcontractors, to meet Australian privacy requirements.

How can I access, delete or correct my information?

You can log in to your profile to update your account details, contact preferences and the project updates you receive at any time.

To access other personal information GPH holds about you, ask us to correct it, change or withdraw your consent, or request changes to or deletion of information you submitted online, email the GPH Participation Platform team at involve@gph.org.au.

This email address should not be used for crisis or mental health support, referrals, service enquiries, or requests for release of information. To find out about a mental health, alcohol or other drug supports, please contact the service you need directly. To contact Grand Pacific Health fill out the contact form here: Contact | Grand Pacific Health.

Data security

We take steps to keep your personal information safe from:

  • misuse
  • loss
  • access by people who should not see it
  • changes made by people who should not change it
  • sharing by people who should not share it.

If a data breach is likely to result in serious harm, we will respond under the Notifiable Data Breaches scheme.

This may include notifying affected people and the Office of the Australian Information Commissioner and providing information about the breach and steps people can take to protect themselves.

To help keep your privacy safe, keep your GPH Participation Platform password private. Do not show it, share it, or write it down.

Taking part in activities on the Participation Platform website

Taking part is voluntary. You can choose whether to create an account or take part in an activity. Some projects may require you to sign in. If you do not want to sign in, we will offer another way to take part where possible.

  • activities may be run by GPH, a partner organisation, or a lived experience, peer or carer networks.
  • before you take part, the project page will tell you:
    • what it is about
    • who is running it
    • who to contact
    • how you can take part
    • how your feedback will be used
  • you may share comments, votes, survey answers, ideas, suggestions or images.
  • your feedback may be included in reports shared with GPH staff or partner organisations involved in the project.
  • reports will not identify you unless you have asked the project team to contact or follow up with you.
  • sometimes we may use your feedback for related work. If we do, we will group feedback into themes and remove details that identify you.
  • if you post in a public part of the website, other people may see your username and anything you post.
  • to protect your privacy, do not include your real name, location or other details that could identify you in your username or posts.
When might GPH contact you?

We may email you with news, updates or notices we think may interest you. We may also call you about a project or task you have shown interest in if you have consented for us to do so.

You can update your consent to contact at any time. You can also change your contact details and email choices in your website profile.

How do I make a privacy complaint and what will GPH do?

If you think we have not kept your data safe, please email the GPH Privacy Officer at privacy@gph.org.au.

GPH will investigate your complaint and complete an internal review if you ask us to.

You also have the right to contact an outside privacy body.

Changes to our Privacy Statement
  • We may update the content of this Privacy Statement from time to time for any reason. The updated version of the Privacy Statement will apply to you as soon as it is posted on the website, so we suggest that you regularly review the Privacy Statement.

This statement was updated on 22 October 2026