Privacy Statement

The GPH Participation Platform helps us hear feedback, input and ideas from people with lived or living experience of mental health, suicide, drug or alcohol challenges. This helps shape and improve services, projects and plans. The platform also shares news and project updates from Grand Pacific Health, partner groups and Regional Lived Experience, Peer and Carer Network organisations.

Who provides this service?

The Grand Pacific Health (GPH) Participation Platform is run by Grand Pacific Health. The platform uses software licensed from Social Pinpoint Pty Ltd.

The GPH Participation Platform shares information about the work of Grand Pacific Health, partner organisations, and Regional Lived Experience, Peer and Carer Network (LEPCN) member organisations.

How is my privacy protected?

Grand Pacific Health takes your privacy seriously. We are guided by the Commonwealth, State and Territory laws relating to privacy, health information, accessibility, safeguarding and child protection across Australia.

This includes the Privacy Act 1988 (Cth) and requirements in privacy and health records laws in the states and territories where we work.

By giving us personal information or continuing to use the GPH Participation Platform website, you agree that we can collect, use and share your personal information as described in this Privacy Statement. You also agree to the GPH Participation Platform website Terms of Use and Moderation and Participation Guidelines.

What information do we collect?

• account details: your name, year of birth, email address, phone number, username and password. Your password is private to you.
• membership choices: topics and places of interest, and the member group you choose or belong too.
• participation activity: comments, votes, survey answers, ideas, suggestions and images you share through the platform.
• website use: details about your visit and device which may include your IP address, pages viewed, time on the website, downloads, rough location, browser and device type.

• records of conversations: When you contact GPH Participation Platform, we may keep a record of what you ask us.

How and when do we collect the information?

• when you visit the website, we start collecting your data. This helps us understand how people use the website, keep it working properly and identify ways to improve it.
• when you register with GPH Participation Platform, we collect the information we need to be able to:
  • create and manage your account
  • ensure security when you sign in
  • record your member group choices
• send you updates or contact you if you have agreed to this.
• send you important information about your account or the website.
• when you contact GPH Participation Platform by email, video call or phone, we may keep a record of your enquiry. We use this information to respond and follow up with you.

We may include feedback from website activities in reports shared with GPH staff, partner organisations, or Lived Experience, Peer and Carer Network member organisations involved in the project. We will remove details that identify you unless you have asked us to contact you or follow up with you. We may also use your personal information for other purposes that we explain when we collect it.

Where do we store your information?

• we collect website data through Google Analytics, server logs and tools built into the website. Authorised GPH website staff and Open Point Pty Ltd may access this data.
• Open Point Pty Ltd may store some website data on behalf of GPH.
• we store emails, contact notes and de-identified reports in secure, password-protected filing systems. Access is limited to staff who need the information for their work.
• we do not add information about your website use or activity to clinical health records.

How long is my data stored for?

We keep your data only while we need it. This may be to support your participation in an activity, reporting, record keeping, or legal needs. We will not keep your data for more than 7 years, unless the law says we must.

If your account is not used for 24 months, we will deactivate it. We may still keep your data for up to 7 years. When we no longer need your data we will delete it or remove personal information and details that show who you are.

When might we share information?

GPH may share your information when required or permitted by law, to respond to a security incident, or when we reasonably believe there is a serious threat to your safety or another person’s safety. We will only share the information needed with an appropriate person or service, such as Police or Ambulance.

Is information shared outside Australia?

Open Point Pty Ltd provides the website software and may access information collected through the website. Our current service arrangements are intended to keep personal information in Australia. We regularly review these arrangements, including any overseas access by service providers or their subcontractors, to meet Australian privacy requirements.

How can I access, delete or correct my information?

You can log in to your profile to update your account details, contact preferences and the project updates you receive at any time.

To access other personal information GPH holds about you, ask us to correct it, change or withdraw your consent, or request changes to or deletion of information you submitted online, email the GPH Participation Platform team at involve@gph.org.au.

This email address should not be used for crisis or mental health support, referrals, service enquiries, or requests for release of information. To find out about a mental health, alcohol or other drug supports, please contact the service you need directly. To contact Grand Pacific Health fill out the contact form here: Contact | Grand Pacific Health.

Data security

We take steps to keep your personal information safe from:

• misuse
• loss
• access by people who should not see it
• changes made by people who should not change it
• sharing by people who should not share it.

If a data breach is likely to result in serious harm, we will respond under the Notifiable Data Breaches scheme.

This may include notifying affected people and the Office of the Australian Information Commissioner and providing information about the breach and steps people can take to protect themselves.

To help keep your privacy safe, keep your GPH Participation Platform password private. Do not show it, share it, or write it down.

Taking part in activities on the Participation Platform website

Taking part is voluntary. You can choose whether to create an account or take part in an activity. Some projects may require you to sign in. If you do not want to sign in, we will offer another way to take part where possible.

• activities may be run by GPH, a partner organisation, or a lived experience, peer or carer networks.
• before you take part, the project page will tell you:
  • what it is about
  • who is running it
  • who to contact
  • how you can take part
  • how your feedback will be used
• you may share comments, votes, survey answers, ideas, suggestions or images.
• your feedback may be included in reports shared with GPH staff or partner organisations involved in the project.
• reports will not identify you unless you have asked the project team to contact or follow up with you.
• sometimes we may use your feedback for related work. If we do, we will group feedback into themes and remove details that identify you.
• if you post in a public part of the website, other people may see your username and anything you post.
• to protect your privacy, do not include your real name, location or other details that could identify you in your username or posts.

When might GPH contact you?

We may email you with news, updates or notices we think may interest you. We may also call you about a project or task you have shown interest in if you have consented for us to do so.

You can update your consent to contact at any time. You can also change your contact details and email choices in your website profile.

How do I make a privacy complaint and what will GPH do?

If you think we have not kept your data safe, please email the GPH Privacy Officer at privacy@gph.org.au.

GPH will investigate your complaint and complete an internal review if you ask us to.

You also have the right to contact an outside privacy body.

• the Office of the Australian Information Commissioner may be able to help with Privacy Act complaints: Privacy complaints.
• a state or territory privacy body may be able to help if a state or territory law applies: State and territory privacy legislation.
• the Office of the Australian Information Commissioner also has plain facts about Digital ID complaints: Digital ID complaints.

Changes to our Privacy Statement

• We may update the content of this Privacy Statement from time to time for any reason. The updated version of the Privacy Statement will apply to you as soon as it is posted on the website, so we suggest that you regularly review the Privacy Statement.

This statement was updated on 22 October 2026

The Grand Pacific Health (GPH) Participation Platform is operated by Grand Pacific Health, using software licensed from Social Pinpoint Pty Ltd.

The GPH Participation Platform provides information about the work of Grand Pacific Health, partner organisations and Regional Lived Experience, Peer and Carer Network (LEPCN) participating organisations. It has the aim of connecting with people who have lived/living experience of mental health, suicide, or drug or alcohol challenges.

References to “We” and “Us” as used in these terms refers to administrators from Grand Pacific Health and Social Pinpoint Pty Ltd.

1. Using this site

By visiting and using this site, you are agreeing that you understand and accept these Terms of Use, which include our Privacy Statement and Participation Guidelines. Please read all the terms carefully.

If you are under 18 years old, you must make sure that your parent or guardian understands and accepts these Terms of Use (including the Privacy Statement) for you.

If you are under 16 years old, you cannot register for the GPH Participation Platform website or take part in the interactive areas.

These Terms of Use apply to everyone who uses the site regardless of whether you are a registered user.

We will take reasonable steps to keep the content and information you provide private. However, we cannot guarantee that unauthorised third parties will never access or misuse it. You acknowledge that using the internet carries risks, including the possible loss of privacy, confidential information or property. Our Privacy Statement tells you more about how your data is used and kept safe.

People who can use this site

Everyone who has internet access and a web browser can visit the GPH Participation Platform.

If you would like to take part in activities such as surveys or giving feedback on online projects, you must be aged 16 years or over.

You may also need to register for some activities or to be sent updates on a project you are interested in.

Rules that you must follow when using the GPH Participation Platform

You must understand and agree that, without limitation:

• you are responsible for all information, data, images and other materials you provide,
• you must not advertise or offer to buy or sell goods or services,
• you must not send content that contains a computer virus or any program designed to change, destroy or damage computer software or hardware,
• you must not collect or store personal information about other users,
• you must not pretend to be another person or organisation,
• you must not disrupt or interfere with the site, its servers or its connected networks,
• you must not try to access the site or another user’s account without permission.

When we may suspend or end your access

We may suspend or end your access or registration to the GPH Participation Platform immediately and without notice. This includes, but is not limited to, situations where you breach these Terms.

We may deactivate or delete your account, including the files and information linked to it. Content you posted may remain on the site indefinitely, even after we end your account.

Indemnification

Grand Pacific Health, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

2. Registering with the GPH Participation Platform

What you agree to when creating an account

• While using the site, you must not break any laws or regulations.
• It is our duty to keep the personal information you give us private. We explain more about this in our Privacy Statement.
• When you create an account, you must give us accurate information. If you do not, you will be breaking these Terms and we may close your account.
• You must choose a username that protects your privacy and does not identify you. We may edit your username to remove the personal information. We will contact you to let you know if we have made any changes.
• You are responsible for keeping your password safe and for anything done through your account. Do not tell anyone else your password. Tell us immediately if someone uses your password or accesses your account without permission. We may sometimes need to access your account to fix technical issues.
• We are not responsible for content that users post on the site. The person who posts the content is responsible for it.
• The content you post must follow our Participation Guidelines. We may edit, remove or decide not to publish your content if we feel that it is inappropriate or harmful. Your posts may remain with no set end date.

Cancelling your registration

• You can cancel your registration with the GPH Participation Platform at any time. You can do this using the unsubscribe link in emails from us, or by emailing involve@gph.org.au
• Content you post may stay on the GPH Participation Platform after you cancel your registration. We may also include it in reports about consultation activities.
• These Terms of Use and our Privacy Statement apply even after you cancel your registration.

Email updates

You can choose to be sent email updates about topics you are interested in. If you want to stop or change what we send you, use the unsubscribe link in any email from us or login to change your profile settings.

4. Taking part in activities on the GPH Participation Platform

It is important to us that the GPH Participation Platform is suitable and safe for everyone who is using it.

Agreeing to these Terms of Use also includes our Participation Guidelines. Please make sure you read and understand these before taking part.

It is your choice what activities you take part in on this site and what input you share when taking part. To help you choose if you want to take part, each activity will give you clear information, such as:

• What the project is about and how your input helps.
• What organisation is running the project.
• Contact information for questions about the project.
• What options are available for you to take part.
• What will happen to the information you share.
• Important dates and stages of the project.

Many projects allow you to take part without sharing your name. This means we cannot contact you to give you updates on your project. If you would like updates, click the ‘follow’ button on the page and we will send you an email when there is news on the project. You can change what we contact you about at any time.

3. Regional Lived Experience, Peer and Carer Networks

Grand Pacific Health partners with Primary Health Networks (PHNs) and mental health, suicide prevention and alcohol and other drugs service providers to deliver Lived Experience, Peer and Carer Networks (‘Networks’) in some regions.

The Networks share opportunities for people with lived experience, carers and community members to contribute to the design, delivery and evaluation of services and programs operating in their local area. They also offer professional development, events and other activities to people employed as Peer Workers in the region.

Opportunities delivered as part of the Lived Experience, Peer and Carer Networks may be run by Grand Pacific Health, or another organisation. We will always be clear about which organisation is leading the activity. You are free to choose which activities you take part in.

If you select a member group when registering for the GPH Participation Platform and live in an area with an active Lived Experience, Peer and Carer Network, we will send you emails about this. If you do not wish to be sent Network emails, please contact us on involve@gph.org.au

4. Technical Issues

Your use of the platform will rely on internet and network services that we do not control. This means that the GPH Participation Platform may sometimes be unavailable.

We are not responsible for loss, damage, costs or expenses caused by delays, communication failures, internet problems, or equipment or software faults. Please contact us if you have trouble using the platform.

5. Intellectual Property

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of member organisations belonging to Grand Pacific Health and their suppliers and licensors. Grand Pacific Health owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

You must own, or have permission to use, any copyright material you share with us or on the GPH Participation Platform. Your content must not infringe anyone else’s rights.

6. Governing Law

These Terms shall be governed in accordance with the laws of Australia in states and territories in which Grand Pacific Health operates services, without regards to its conflict of law provisions.

7. Variation

We may update these Terms of Use (including the Participation Guidelines and Privacy Statement) at any time and with or without telling you.

The updated Terms of Use will apply to you from the time that they are posted on the GPH Participation Platform. You should visit this page from time to time and review the current Terms of Use because they are binding on you.

We may modify or discontinue any information or features that form part of the GPH Participation Platform any time, with or without notice to you, and without liability.

8. Contact Us

If you have any questions about these Terms or would like them explained to you, please contact us by emailing involve@gph.org.au.

These Terms of Use were updated on 20 October 2026.